FAQs

I have not received the tickets on my email

The purchase confirmation email with your tickets in pdf format may take up to 20 minutes to arrive to your email address. It is normal if you don’t get it immediately. Please check your spam folder and, if you are a Gmail user, also your Social, Promotions and Updates tabs.

If you still do not have your tickets after an hour, check if the amount of the tickets was charged in your bank account. In case the charge does not appear, probably your purchase did not go through.

If you purchased your tickets with Seetickets, enter the details you used during the purchase here to view and download your tickets.

If you bought your tickets with Festicket, enter the details you used during the purchase here to view and re-download the tickets.

I provided a wrong email address during the purchase

If you have purchased your tickets on SeeTickets, please access your account using the wrong email address and the password you provided during the purchase process. Once logged, bottom right you will find the link “My Account”. There you will be able to correct the email address and resend or download your tickets.

If you have purchased your tickets with Festicket, you can request a change of email address using this form.

I cannot find my tickets

If you purchased your tickets with Seetickets, enter the details you used during the purchase here to view and download your tickets.

If you bought your tickets with Festicket, enter the details you used during the purchase here to view and re-download the tickets.

What are the conditions of access for minors?

Access for minors to concerts held in venues such as concert halls, pavilions or auditoriums will require payment of the normal ticket. Minors under 16 years old must be accompanied by a parent or legal guardian.

Access by minors to any of the CRUÏLLA BARCELONA events will require a ticket to be shown at the venue access control. In the event that accompanying the minor is a requirement for access to the venues, the father, mother or legal guardian will have to present their ID card and family book or equivalent legal document that accredits the relationship between the accompanying person and the minor. The minor and the accompanying person, if applicable, must carry their ID card or equivalent identification document at all times in case the Organisers require proof of identity. Likewise, minors up to 15 years of age (included) will be identified with a bracelet that must be visible at all times.

In the event that the person accompanying the minor is not the father, mother or legal guardian, the accompanying person must present an authorisation signed by the father, mother or legal guardian of the minor, together with a photocopy of the DNI of the father, mother or legal guardian and the family book or equivalent legal document that accredits the relationship of the person authorising the minor with the minor.

In any case, the person responsible for the minor will have to sign a document exonerating the organizer from liability, which will be provided for this purpose at the entrance to the venues and which can be downloaded directly from this link. The accompanying person will be responsible for any action or omission of the minor during the stay at the venues.

The Organisers will provide ear plugs or headphones to reduce the effects of sound volume, if requested by those accompanying minors.

Disclaimer document

Covid-19 Regulations

To access the venue it will be necessary for all attendees to meet the requirements established by the health authorities at the time of the event. According to current regulations, the use of face masks at large indoor events is recommended, but not mandatory.

The seating capacity, the organisation and the arrangement of the audience inside the venue will in all cases comply with the indications and measures established by the competent authorities and the applicable regulations.

Notwithstanding the above, the attendee assumes that attendance at the event implies a risk of exposure to Covid-19 and releases the Organisation from liability for any possible infection.

If the ticket purchaser has any doubts about their health, they must not attend the event and must act according to the indications dictated by the health authorities. In the event of any symptom, of any kind, during the event, the attendee must immediately inform the staff, who have designed a protocol to act in the event of any incident.

Attendees must respect the provisions of this section at all times. Failure to comply may be grounds for expulsion from the venue without the right to compensation and without prejudice to any administrative or criminal liability that may apply.

What are the terms and conditions of the tickets?

Click HERE to read the detailed terms and conditions of the tickets.